Customer Operations Hub

Requirements:

The candidate should have at least 10-15 years of qualified experience in corporations leading mid-large teams with proven successful direct management of external providers. He/she should have covered role of responsibility in large transformation projects with proven knowledge and experience in the IT Workplace Management and Operations area for centralization of cross-countries capabilities.

• Good balance between hard and soft skills is required
• Proven structured communication and problem solving skills are mandatory
• The job is based in Milan and may require travel (mainly in Italy and Europe) on a monthly basis
• Very Good English spoken and written is mandatory, French and German are a plus

Skills:

• Multi-country team management
• Technical IT Workplace and Service Desk built with experience on:
  • Microsoft Suite (i.e. SCCM-CMG, Intune-Autopilot, O365)
  • ITSM tool (i.e. ServiceNow)
  • Endpoint Management framework
  • Virtual Desktop Environment
     
• IT & Ops Services SLA/OLA definition and monitoring
• IT Operations Transformation cross-country
• Project Management
• Business Plan and business case
• Problem Solving
• Structured Communication