🌎
This job posting isn't available in all website languages
📁
IT & Transformation
💼

The “Generali Head Office IT Services” structure within Generali Operations Service Platform is in charge of providing development and application support services to the Generali Head Office functionsThe main accountabilities of the IT Delivery Manager are:

  • Serve as IT solution consultant to business stakeholders and take the lead in mapping relevant technologies and IT services to support business plan execution
  • Work closely with business process owners to ensure proper scoping, analysis and documentation of business requirements related to business transformation and change initiatives.
  • Ensure that solution implementation projects are planned and executed in line with business strategy and established global IT standards and best practices
  • Periodically review the Group Head Office IT project portfolio in order to optimally balance profitability growth and sustainability aspects
  • Ensure cross-fertilization of project outcomes, ideas and initiatives
  • Focuses on promoting innovation and service and costs optimization.
  • Track record in implementing IT systems/projects with special focus on connecting IT interface and user experience.
  • Track record of delivery of complex global and cross functional change projects/programs
  • Manages the onboarding of each new service or/and any major changes, acting as PM of the onboarding itself: planning with cost evaluation and coordinating the set-up of a new service, including tools, procedures, stakeholders and communication flows, RACI
  • Manages the interaction with verdors/third parties, defines service perimeter, KPIs and SLAs, service model. monitors the performance of the vendors/third parties, manages the relationship and acts accordingly in case of underperformance.
  • Defines the necessary budget to run the service from the application management perspective and controls that forecast and actuals get along and manages proactively to handle any deviation from the assigned target
  • Collaborates with the customer with an open dialogue and active collaboration to pursue Satisfaction and loyalty; prepares and presents the Service Performance review with a recurring approach
  • Monitors SOW and Vendors/Third Parties Service adherence and operates following Company’s processes and practices​
  • Monitors the Service Performance (including SLAs) and acts proactively to avoid and minimize any Service degradation, pursuing continuous improvement and risk control
  • Focuses on promoting innovation and service and costs optimization
  • Is fully accountable of the effectiveness and quality of the delivered service, and has the duty to operate in line with Company’s policy, guidelines and technical measures, keeping related risks under control

 

Requirements:

  • University Degree in information technology, computer science, economics or equivalent
  • At least 10 years of professional experience in the insurance industry and strong insurance business know how
  • Familiarity with IT General Controls and Risk Management frameworks.
  • Good knowledge on accounting management of IT services.
  • Fluent English, written and spoken
  • Good knowledge of IT Service Management frameworks (ITIL 4 preferred)
  • Excellent IT knowledge of insurance business and IT system

Skills:

  • Analytical thinker and problem solver with an attention to detail
  • Significant experience in project and people management
  • Past experience in software development and architectures and/or IT Infrastructure are considered a plus
  • Self-Motivated
  • Troubleshooting
  • Problem solving

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Italy, Veneto, Italy

📁 IT & Transformation

Generali Investments Holding S.p.A.

Milano, Lombardia, Italy

📁 IT & Transformation

Milano, Lombardia, Italy

📁 IT & Transformation