Process Automation & Optimization Manager
Our ideal candidate will meet the following requirements:
Must have
- Bachelor's Degree
- Training on Lean Six Sigma Black Belt or equivalent experience
- 7+ years’ in the Insurance Industry is a must with strong understanding of Insurance value chain
- 7+ years’ experience leading process analysis and redesign efforts utilizing lean methodology
- Demonstrated experience leading others in process analysis and redesign initiatives particularly in Business Functions like Finance, HR, IT, Procurement
- Strong analytical skills and ability to translate data into measurable action and present projects to management for evaluation and prioritization
- Strong Experience in Smart Automation operational roles in a Business Unit where the candidate has developed a solid technology understanding of smart automation tools and vendors (AI, RPA, OCR, Chatbot, Voicebot) building well designed solutions (people, process, technology)
Soft skills
- Ability to present complex processes in a simple language to various cross functional non expert stakeholders to receive approval and right prioritization
- Ability to prioritize and manage multiple projects, both large and small, with competing due dates and present status to management and flag potential issues in advance
- Considerable skills in process improvement, business transformation, customer service, communication, leadership, problem solving and team building
- Ability to create detailed project plans and high-level milestones across cross functional teams to ensure projects are on track and delivering the expected efficiency gains
- Ability to manage multiple projects at the same time and communicate to management any concerns regarding resources, timeline obstacles and prioritization