Process Automation & Optimization Manager
Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.
Within the Data & Digital Platforms area we are looking for a Process Automation & Optimization Manager. Data and Digital Platform team is responsible for several innovative streams promoted in Generali to accelerate innovation and digital transformation. Specifically, the team is responsible for driving a Group program that is aimed at accelerating Smart Automation adoption and at enhancing business benefits, driving Group convergence of methodologies and technologies. The Process Optimization & Automation manager is responsible for the evaluation, design, and implementation of best practice business processes to improve customer experience and business efficiency across the Generali Group of legal entities and the full value chain. The incumbent is expected to analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes. The Manager will support the implementation of process improvement including design and deployment in relevant use cases working closely with Business Units and automation technology providers. The successful candidate will have a strong understanding of insurance business processes across the full value chain and the ability to help design and recommend process changes, procedure redesign as needed to support the business while assisting with high quality and outsourcing efforts.
This position will collaborate cross-functionally with colleagues representing various verticals and functional departments (HR, Finance, IT, Procurement, Etc..) in order to achieve common goals of efficiency gains presented at the last Investor Day and part of the Life-Time Partner 24 plan.
Key responsibilities of the role will include:
- Lead and coordinate quality, efficiency projects and activities to ensure continuous best practices, and drive business results and growth
- Analyze existing workflows, perform benchmark gap analysis and assist in the design to transform work flows
- Develop & update process documentation, work instructions and other tools to support execution
- Design and detail business processes in standard formats, including existing struggles and key performance indicators
- Refine and optimize end-to-end processes based on a data-driven approach and insights
- Perform analytics to determine level of impact and use outcomes to prioritize projects
- Partner with Legal, Risk and Compliance experts to ensure regulatory compliance
- Partner with IT to incorporate automation where needed
- Collaborate cross-functionally on full insurance value chain process evaluation and improvements
- Conduct on-going research and benchmark against insurance industry best practices
- Utilize Smart Automation tools (iBPM, RPA, iOCR) to enhance process efficiency
- Organize cross functional groups across departments to work collaboratively toward the effective and efficient pursuit of the LFT24 growth plan specifically for the Smart Automation workstream
- Prioritize projects to ensure timely completion of deliverables and milestones
Our ideal candidate will meet the following requirements:
Must have
- Bachelor's Degree
- Training on Lean Six Sigma Black Belt or equivalent experience
- 7+ years’ in the Insurance Industry is a must with strong understanding of Insurance value chain
- 7+ years’ experience leading process analysis and redesign efforts utilizing lean methodology
- Demonstrated experience leading others in process analysis and redesign initiatives particularly in Business Functions like Finance, HR, IT, Procurement
- Strong analytical skills and ability to translate data into measurable action and present projects to management for evaluation and prioritization
- Strong Experience in Smart Automation operational roles in a Business Unit where the candidate has developed a solid technology understanding of smart automation tools and vendors (AI, RPA, OCR, Chatbot, Voicebot) building well designed solutions (people, process, technology)
Soft skills
- Ability to present complex processes in a simple language to various cross functional non expert stakeholders to receive approval and right prioritization
- Ability to prioritize and manage multiple projects, both large and small, with competing due dates and present status to management and flag potential issues in advance
- Considerable skills in process improvement, business transformation, customer service, communication, leadership, problem solving and team building
- Ability to create detailed project plans and high-level milestones across cross functional teams to ensure projects are on track and delivering the expected efficiency gains
- Ability to manage multiple projects at the same time and communicate to management any concerns regarding resources, timeline obstacles and prioritization