Unified Communication & Collaboration Manager

Main tasks for Unified Communication & Collaboration Manager are:

• Plan, organize, engage the Unified Communication & Collaboration central but geographically distributed team to deliver department responsibilities and targets;
• Manage the catalogue of Audio-Video services and provide high quality and high-reliable audio-video technical services and support to Institutional Events, Corporate Events, and Governance Committees (e.g. Board of Directors);
• Collaborate with the GOSP Workplace End-Point Management and User Help-Desk teams to deliver and continuously improve Collaboration services and with other GOSP Workplace Departments and Units for what Generali O365 Tenant Management and IT Collaboration services are concerned;
• Collaborate with GOSP Security and Microsoft to constantly monitor level of security of the Generali O365 Tenant and implement Security Operations requirements;
• Collaborate with Group Procurement to plan and manage existing Workplace contracts renewal and to prepare and run tenders including Workplace services;
• Collaborate with GOSP Infrastructure Operations Service Desk to define and continuously improve availability, reliability and features of Infrastructure Capabilities enabling Workplace Services delivery (e.g. Network, X86);
• Collaborate with GOSP CTOs and BRMs to estimate efforts for Customer Demands with Unified Communication & Collaboration activities;
• Produce and report weekly/monthly/quarterly Unified Communication & Collaboration analytics, KPIs and Services Technical Measures e.g. to track Audio-Video events, to monitor licenses availability and assignement, O365  and collaboration services usage, SLA/OLAs and to identify opportunity of service optimization;
• Contribute to the implementation of Operational Excellence (OpEx) programs for what Unified Communication & Collaboration initiatives are concerned;
• Cascade periodically to Workplace teams Group Strategy and GOSP Strategy updates;
• Support Workplace Teams to enable “Decarbonization” and “Diversity Equity and Inclusion” (DEI) programs.

The Candidate should have at least 12-15 years of experience in multinational companies with line responsibility including IT Operations and Collaboration IT infrastructures management (e.g. Audio-video Infrastructure, VoiP Telephony infrastructure, MS Exhange, MS Sharepoint, O365 Tenant), best if with multi-country exposure.

• Transformation and change management skills applied in Target Operating Model in IT and Operations are required;
• Strong balance between hard and soft skills is required;
• Proven structured communication and problem-solving skills are mandatory;
• Ability to be always in touch with the newest improvements in technological innovations and apply them in the IT Collaboration solutions;
• The ability to work under pressure and handle stress.

Skills:

• Strong proven Service Management skills;
• Problem-solving and analytical skillset;
• Structured Communication skills and ability to manage a wide array of different stakeholders;
• Strong operational focus, ability to drive topics and deliver results;
• Proven Vendor Management skills in multi-country contracts;
• Fluent English, another European and/or other language is a plus;
• A bachelor's / University degree in Business, Computing, Engineering, or related field.

Notes:

• Based in a main Generali headquarter in Europe;
• Available for frequent working travel in Generali Group Legal Entities (mainly in Europe).