Voice of the Customer/T-NPS Manager

🔍 Milano, Lombardia, Italy

📁: Marketing

💼: Assicurazioni Generali S.p.A.

📅   : Sep 08, 2023 Post Date

Thanks for your interest in the Voice of the Customer/T-NPS Manager position. Unfortunately this position has been closed but you can search our 22 open jobs by clicking here.

The ideal candidate will meet the following requirement:

Must have

Passion for the customer
Fluent in English, with international experience in multinational companies
Good presentation and communications skills
7-10 years’ experience with T-NPS / VOC Programs, ideally with Medallia as partner and global programs
Master degree, preferably in business administration, communication, marketing or data science
Strong analytical acumen and experience in working with data teams to be able to act as a conduit between technical and business areas, translating requirements in analysis across data sources (propositional, financial, operational)

Soft Skills

Hands on, practical with a ground-breaking attitude and passion to fix the broken things. Project Management, setting up new project from scratch, manage projects in cross functional environment
Ability to deal with multiple projects and several deadlines
Internationally-oriented, mindful of cultural differences
Results driven
Availability for occasional travel

Nice to Have

Digital technologies knowledge to improve Customer’s experience